ta11's Privacy Policy
ta11 places the highest priority on protecting your personal information. This policy explains with complete transparency how we collect, use, and store your information.
About This Privacy Policy
ta11 ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. By using the ta11 website (ta11.lat), you are considered to have accepted the terms of this privacy policy.
The purpose of this policy is to inform our users with complete transparency about how we handle their personal information. We believe that your privacy is a fundamental right, and ta11 is committed to respecting that right.
This privacy policy applies to all services, pages, and activities of ta11. Please read it carefully. If any changes are made to this policy, we will update this page and notify users as needed.
Information We Collect
ta11 collects only the information needed to operate our services properly and provide you with the best experience. Below is a detailed description of the types of information we collect.
Information You Provide Directly
Information you provide yourself during account registration, login, or use of our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity verification documents (national ID card or passport information)
- Payment-related information (bKash, Nagad, Rocket, Upay, bank account number)
Automatically Collected Information
When you use the ta11 platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Time of site access, pages visited, and duration
- Cookies and similar tracking technologies
- Referral source (where you came from before visiting our site)
Transaction and Gaming Information
To manage your account activity, we store:
- Deposit and withdrawal history
- Bet and gaming activity records
- Bonus and promotion usage details
- Communication history with the support team
Purpose of Using Your Information
ta11 uses collected information only for specific and legitimate purposes. Your information is never sold commercially to third parties.
Account Management
Your information is used to create, verify, and securely manage your account. This includes age verification (21+) and identity confirmation.
Processing Financial Transactions
Your information is used to securely complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
Security and Fraud Prevention
Effective measures are taken to prevent unauthorized access, fraud, and money laundering. This is essential for the protection of all our users.
Customer Support
Your information is used to resolve your issues through 24/7 live chat support and to improve your experience.
Ensuring Responsible Gaming
Your gaming activity is monitored to ensure responsible gaming. If unusual patterns are detected, appropriate assistance is provided.
Service Improvement
Aggregate data is analyzed to continuously improve our platform's performance, game variety, and user experience.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the ta11 website. Cookies are small text files stored on your device that help us improve the quality of our service.
Types of Cookies We Use
Essential Cookies
These cookies are essential for the basic functioning of the website. Without them, the site will not work properly. They include maintaining login sessions, security verification, and payment processing.
Functionality Cookies
These cookies remember your preferences and settings — such as language preference and display settings — so you do not have to set them again each time.
Analytics Cookies
These cookies help us understand how users are using our site. The information collected is aggregated and not identifiable at an individual level. It is used to improve our site's performance.
You can control cookies by changing your browser settings. However, please note that disabling essential cookies may cause some important features of the site to stop working.
Information Sharing and Disclosure
ta11 never sells your personal information to third parties. However, there are certain situations where sharing information may be necessary:
Service Provider Partners
Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements.
Legal Obligations
If disclosure of information is required by Bangladesh law, a court order, or a legitimate request from a government authority, we are obligated to comply. In such cases, we provide only as much information as is required by law.
Fraud and Malpractice Prevention
If serious fraud, money laundering, or other criminal activity is detected, cooperation with the relevant authorities may be required. This is done for the protection of all honest users.
Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance and the new authority will follow the same privacy standards.
Data Security Measures
ta11 follows the highest industry security standards to protect your information. Below is a detailed description of our security measures.
SSL / TLS Encryption
Our entire platform is protected by SSL/TLS encryption technology. All data transmitted between your browser and our servers is encrypted, so no third party can read it.
Password Protection
Your password is never stored directly — it is kept in encrypted form using strong hashing algorithms. Even our team cannot see your actual password.
Access Control
Access to your information is strictly controlled. Only authorized staff whose work requires viewing the information are granted access. All access is logged and regularly audited.
Regular Security Reviews
The security of our systems is regularly reviewed and tested. We always stay up to date to ensure protection against new cyber threats.
Please keep in mind that no method on the internet is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed. It is your responsibility to keep your account password confidential and to notify us immediately if you notice any suspicious activity.
Your Rights and Controls
As a ta11 user, you have the following rights over your own information. To exercise these rights, contact us via live chat or email.
Right to Access Information
You can find out at any time what information we have stored about you. We will provide the information within a reasonable time after your request.
Right to Correct Information
If there is any error in the information we hold about you, you can request that it be corrected. It is our responsibility to ensure accurate information is stored.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations, financial transaction records, and fraud prevention requirements.
Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages from ta11, you can let our support team know at any time. Transaction-related and urgent security messages may still be sent.
Right to Data Portability
You can request to receive your account-related information in a plain-readable format. This information will be sent by email.
Data Retention Period
ta11 does not retain your data longer than necessary. Retention periods vary depending on the type of data:
- Account information: Retained for as long as the account is active. May be retained for a specified period after account closure if required by law.
- Financial transaction records: Required to be retained for an extended period to meet legal and regulatory obligations.
- Technical logs: Generally retained for a short period and then deleted automatically.
- Support conversations: Retained for a set period as needed for service quality improvement and dispute resolution.
- Marketing preferences: Retained until your consent is withdrawn.
Once the data retention period ends, we securely delete or anonymise the data.
Protection of Minors' Data
ta11 is for users aged 21 and above only. We do not intentionally collect data from any minor or allow them to use our platform.
Age verification is mandatory at registration. If it becomes known that data of a minor is held by us for any reason, we will immediately close that account and delete the data.
If you find out that a minor is using ta11, please notify our support team immediately.
Changes to This Policy
ta11 may update this privacy policy from time to time. The policy may be revised due to changes in the service, the addition of new technologies, or changes in legal requirements.
We will notify users in advance of any significant changes. Continued use of the site after changes have been made will be considered acceptance of the new policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent revision to the policy. It is in your interest to review this page regularly.
Privacy Contact
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us. Our support team is available in Bengali 24 hours a day, 7 days a week.
Contact channels
For more information, please also read our Terms and Conditions and Responsible Gaming pages.